Platform Features

Enterprise FeaturesThat Actually Matter

Built for businesses that demand accuracy, security, and results.No fluff, just powerful AI that scales your support.

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Core Capabilities

Everything Built InNo Additional Tools Needed

Seven powerful capabilities working together to transform your customer support from day one

RAG-Powered Intelligence
Upload PDFs, Word documents, FAQs - our AI instantly learns your business using Retrieval-Augmented Generation
  • 95%+ accuracy with zero hallucinations
  • Only answers from your documents
  • Automatic content updates when you edit documents
  • Handles complex multi-document queries
Intelligent Web Scraping
Auto-gather business context by scraping your website with full consent and robots.txt compliance
  • Respects robots.txt and ethical scraping standards
  • Automatic content discovery from your website
  • Seamless integration with uploaded documents
  • One-click website analysis and context extraction
Brand-Perfect Customization
Fine-tune every aspect to match your brand identity and voice
  • Custom themes, colors, logo, and positioning
  • Adjustable tone (professional, casual, technical)
  • Suggested responses and welcome messages
  • Multi-language & timezone support
Lightning-Fast Setup
Go from signup to answering customers in under 5 minutes
  • One-line code snippet installation
  • Works with any website or platform
  • No developer or infrastructure needed
  • Instant knowledge base processing
Enterprise Security
Bank-level security built for businesses that handle sensitive data
  • JWT authentication & session tokens
  • Rate limiting & domain validation
  • Backend validation & header verification
  • Data deletion on request, conversation isolation
Full Analytics & Insights
See exactly what your customers need and optimize continuously
  • Complete conversation history & playback
  • User interaction metrics & trends
  • Identify knowledge gaps automatically
  • Export insights for team analysis
Competitive Advantage

Why Teams Choose SiteSideKickSee how we compare to traditional solutions

FeatureSiteSideKickTraditional Tools
Setup Time5 minutes2-4 weeks
Accuracy (RAG)95%+70-85%
Training MethodUpload documents + web scrapingManual annotation
Cost to ScaleLinearExponential
Support Quality24/7 liveEmail only
Coming Soon

The Future is HereWhat's Next for SiteSideKick

We're constantly expanding capabilities. Here's what we're building next to help you reach customers everywhere.

Automated Email Campaigns
Intelligent email sequences triggered by chat conversations. Turn questions into opportunities.
  • Conversation-triggered emails
  • Smart segmentation
  • A/B testing
  • Performance analytics
Soon
WhatsApp Integration
Reach customers where they are. Your chatbot on WhatsApp with full conversation history.
  • Direct WhatsApp messaging
  • Unified inbox
  • Media support
  • Read receipts & typing
Soon
AI Insights & Recommendations
Get automatic suggestions to improve your knowledge base and support strategy.
  • Auto-generated FAQ suggestions
  • Content gap detection
  • Performance predictions
  • Optimization hints
Soon

Ready to Get Started?

Join teams that are already transforming customer support with SiteSideKick.

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