Last updated: October 15, 2025
By accessing or using SiteSideKick ("Service"), you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). The Service includes our AI-powered chatbot platform, analytics dashboard, web scraping tools, and related features provided by SiteSideKick. If you do not agree with these Terms, you must not use the Service.
SiteSideKick allows you to create and embed customized chatbots on your website by adding a provided script tag to your site’s head tag. Each chatbot is linked to a specific domain and uses only the context, documents, and settings you provide. You may also use certain automated tools, such as our web scraping functionality, as described in these Terms.
You agree to use the Service in compliance with all applicable laws and not for any unlawful or prohibited purpose. You are responsible for ensuring that your use of the Service, including any web scraping, data collection, or content processing, does not infringe on third-party rights or violate any laws, regulations, or terms of service of third-party websites.
You are solely responsible for all content you provide to the Service ("User Content"), including but not limited to company details, custom instructions, uploaded documents, scraped data, and chatbot configurations. You retain ownership of your User Content, but you grant SiteSideKick a worldwide, non-exclusive, royalty-free, transferable license to host, store, process, and display your User Content as necessary to provide the Service.
You represent and warrant that your User Content does not violate any laws, regulations, or third-party rights, including intellectual property, privacy, or publicity rights. SiteSideKick reserves the right to remove or disable access to any User Content that violates these Terms or is otherwise objectionable, at our sole discretion.
SiteSideKick operates on a subscription model managed by Lemon Squeezy. Users are limited to one active subscription at a time, which auto-renews unless canceled. If you upgrade to a more expensive plan, you will be charged a pro-rata amount immediately. Subscription plans and features are subject to change with prior notice. You may cancel your subscription at any time through your account settings or by contacting dean@sitesidekick.io. Upon cancellation, you will retain access to the Service until the end of your current billing cycle.
Changes to Plans, Pricing, and Features. SiteSideKick reserves the right to modify plan offerings, pricing, limits, quotas, and the features included with any plan at any time, for any reason, and without prior approval from users. When we change pricing or plan features, we will use commercially reasonable efforts to provide notice (for example, via email or an in-app notification). Unless otherwise stated in the notice, changes to prices or features will take effect for new subscribers immediately and will apply to existing subscribers on their next renewal date. We may also:
If you do not agree to a material change we make to pricing or plan features, your sole remedy is to cancel your subscription before the effective date of the change. Except as expressly provided in a separate agreement, SiteSideKick is not required to provide refunds for changes to pricing or features; any refunds are at our sole discretion and may be subject to the billing provider's policies.
SiteSideKick reserves the right to suspend or terminate your access to the Service for non-payment or violation of these Terms, with or without notice.
The Service includes an analytics dashboard that provides metrics and conversation logs for your chatbots. This data is derived from user interactions and is intended to help you monitor and improve chatbot performance. You acknowledge that analytics data is provided "as is" and may not be error-free.
While we strive to provide a reliable and high-quality chatbot experience, the Service is provided "as is" and "as available." Chatbots and scraping tools may produce errors, incomplete responses, or unexpected behavior. You acknowledge that reliance on the Service, including chatbot interactions and web scraping results, is at your own risk. SiteSideKick is not responsible for any decisions or actions taken based on data obtained through the Service.
To the fullest extent permitted by law, SiteSideKick, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, profits, revenue, or business opportunities, arising from or related to your use of or inability to use the Service, even if advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless SiteSideKick, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Service (including scraping features); (b) your User Content; (c) your violation of these Terms; or (d) your violation of any laws or third-party rights. SiteSideKick reserves the right to assume the exclusive defense and control of any matter subject to indemnification, at your expense.
Sections 9 through 14 remain as previously written.
The Service may include features that enable users to automatically collect or extract data from external websites or online sources ("Web Scraping"). You acknowledge and agree that:
SiteSideKick makes no guarantees about the accuracy, completeness, or legality of any scraped or collected data and provides all scraping-related features on an "as is" basis without warranty of any kind.
While SiteSideKick strives to provide a stable, secure, and reliable experience, you acknowledge that software bugs, service interruptions, and other technical issues may occur from time to time. SiteSideKick will make reasonable efforts to identify and fix reported bugs or disruptions promptly, but we do not guarantee that the Service will be free from errors, defects, downtime, or data loss.
The Service, including all features such as AI chatbots, analytics, and web scraping, is provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. SiteSideKick disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.
SiteSideKick shall not be liable for any loss, damage, or inconvenience caused by software errors, temporary unavailability, data corruption, or unexpected behavior of the Service. You understand that using online software inherently involves certain risks, and you agree to use the Service at your own discretion and risk.
You agree to indemnify and hold harmless SiteSideKick, its officers, affiliates, and employees from any claims, damages, or losses resulting from reliance on, or issues caused by, any bugs, downtime, or malfunction in the Service.
For questions about these Terms or the Service, please contact us at dean@sitesidekick.io.